Job Description:
"Need L1 Availability along with Sent to client
Key Responsibilities: 1. Manage and maintain a customer base of 1500+, ensuring exceptional customer satisfaction and loyalty. 2. Handle customer queries and complaints via phone, email, or other channels, providing timely and effective resolutions. 3. Leverage banking knowledge to understand customer needs and provide personalized solutions. 4. Customer-centric approach to build strong relationships and trust with customers. 5. Identify opportunities for cross-selling and upselling, promoting relevant banking products and services. Key Skills: 1. Banking knowledge and understanding of financial products. 2. Excellent communication and interpersonal skills. 3. Customer-centric approach with a focus on building strong relationships. 4. Ability to handle customer complaints and queries effectively. 5. Cross-selling and upselling skills. Objectives: 1. Enhance customer satisfaction and loyalty. 2. Increase sales through cross-selling and upselling. 3. Build strong relationships with customers. 4. Provide timely and effective issue resolution. This role requires a customer-focused individual with strong banking knowledge and excellent communication skills.
