Job Description:
Role/ Job Title: Production Engineer
Function/ Department: Information Technology
Job Purpose:
The role entails the responsibility of providing production support to bank's software
applications. It includes administering and resolving day to day production applications
issues, providing updates and perform root cause analysis.
Roles & Responsibilities:
? Provide end-to-end production support on IT Applications, Integrations and mobile
apps.
? Provide L1 and L2 monitoring and application support.
? Perform all tests on production applications.
? Design production support procedures, policies and documentation.
? Should have hands-on knowledge in any cloud planform like AWS, azure, etc.
? Prepare recovery procedures for all applications and provide upgrade to same.
? Identify and resolve technical issues.
? Establish the root causes of production errors and escalate serious concerns.
? Coordinate with IT groups and external vendors and ensure effective production
application services to ensure reliability.
? Manage code migration across environments to ensure continued and synchronized
functionality.
? Gather information independently, carry out necessary research and provide an in-
depth analysis to resolve production issues.
? Supervise all alerts related to production application and system procedures and
provide services proactively.
? Prepare and coordinate communications to senior management.
? Deliver regular and customized training to teams within the business.
? Develop test scripts for new/changed production application capabilities.
? Capture and share best- practice knowledge amongst the team.
? Stay abreast with global market trends and competitor strategies in key markets.
? Leverage in-house synergies through collaboration with internal stakeholders.
Educational Qualification (Fulltime):
Bachelor of Technology (B.Tech) / Bachelor of Science (B.Sc) / Master of Science (M.Sc)
/Master of Technology (M.Tech) / Bachelor of Computer Applications (BCA) / Master of
Computer Applications (MCA)
Experience: 2 to 5 years of experience in production support and 1 year of relevant
experience in FinnOne application.
