Job Description:
The SFDC practice head will have strong understanding of Business Process and diverse
Technologies having led a large SFDC practice covering SFDC + other leading CRM
technologies. The SFDC COE head would manage multiple responsibilities including a strategist,
practice leader, operations, peoples leader, delivery and a Presales expert. The incumbent
should have managed most of these roles as part of his career in right measure before growing
into a practice lead.
The SFDC practice head will be responsible for driving firms global SFDC business and growth
across global markets. Key role dimensions would include
- Building and growing SFDC practice as per target and future market focus;
- Meet revenue targets;
- Talent acquisition and development including managing attrition;
Essential job functions
- Overall experience of over 15+ years with relevant experience in CRM.
- Demonstrated experience of minimum 5 years in having managed a large SFDC practice of
over 150+ associates..
- Managed the SFDC practice to plan and agreed KPIs measured to define metrics and
processes
- Aligns SFDC growth strategy with overall enterprise applications focus and firms business
strategy
- Demonstrate thought leadership to help grow organisations SFDC practice as a leading global
SFDC services provider
- Coordinates with various vertical business units (VBU) and global sales teams to drive the
overall competency growth as per market needs, future market focus and help define workable
Go to Market (GTM) focus.
- Help drive business from ongoing clients and help win new clients.
- Actively support sales opportunities by leveraging solutions, offerings and services and
translate them into strong value proposition for clients and help win most deals.
- Effectively monitor the overall practice resources to drive them towards being relevant to SFDC
technologies and market needs at all times
- Contributes industry expertise and understanding of client business.
- Support delivery teams on various projects to have the required multi-discipline SFDC team
including internal and 3rd party resources to ensure Customer Service Delivery Excellence.
- Demonstrate eminence across various technologies and products that complement SFDC
solutions and develop a team with deep knowledge of such products and technologies
- Provide expertise within the context of each project in a manner designed to increase the
overall SFDC knowledge of team members.
- Co-ordinate and leverage relationships with leading SFDC and product vendors to assimilate
product expertise build internal resources and help build thought leadership/POCs to grow
business.
Qualification: BE/ Btech/ Mtech/ MSc/ Graduate (Fulltime)
